Data Analyst

UFUOMA NIAMEH

Jubrilla street, Ijeshatedo, Surulere, Lagos State.

Phone No: (+234)703*******

Email: ad5ost@r.postjobfree.com

Linkedin: linkedin.com/in/ufuomaniameh

Github: github.com/Ufuoma-RPN

SUMMARY/OBJECTIVE

I am a results-driven and detail-oriented professional with a good background in Mathematics, Statistics, Computer science. Proficient in Data analysis tools such as Excel, SQL, and Python, with a keen interest in Data visualization and Reporting. Seeking a Data analyst role to leverage my analytical skills, learn new techniques, and contribute effectively to data-driven decision-making processes within an organization.

EDUCATION

Bachelor’s Degree Architecture

Ambrose Alli University, Ekpoma, Edo State.

January 2011 – July 2016

EXPERIENCE

CUSTOMER EXPERIENCE ANALYST

May 2023 – Present

Nigeria

Analyzed trends in customer inquiries and feedback, utilizing data analysis tools and techniques to identify patterns and make informed business plans.

Created and maintained interactive dashboards using tools like Tableau or Power BI to visualize trends in customer interactions, enabling the team to make data-driven decisions.

Reported findings and insights to the management team, suggesting strategies to improve customer interaction, satisfaction, and retention rates.

Ensured that the services provided by the company consistently met or exceeded client expectations through ongoing monitoring and feedback analysis TECHNICAL SKILLS

Database Management: MySQL, PostgreSQL

Excel, Google sheet, Google doc, Google slide, Powerpoint

Python: Numpy, Matplotlib, Pandas

Visualization tools: Tableau, PowerBI

STRENGTHS

Analytical and Problem solving: Demonstrated strong analytical skills in identifying trends, patterns, and insights related to customer behavior, preferences, and satisfaction levels.

Organizational skills: Ensured projects are prioritized effectively, and completed on time. Organized and managed large volume of customer data with accuracy.

Detail-oriented Mindset: Imbibed great attention to details when analyzing customer demands and implementing targeted improvements to enhance the overall customer journey.

Quick Learner: Demonstrated the ability to grasp concepts about new fields, took the leap in acquiring new skills in finance to aid effectiveness and efficiency.

Passionate about technology, innovations and data engineering. CERTIFICATION

Diploma in Application of Business Analytics – Uniathena April, 2024(In view)

Data Analysis Bootcamp – PIP Community April, 2024

Women Techsters Cohort 3.4 Bootcamp – April 2024(In view) REFERENCES

Available upon request

Contact this candidate