Customer Service A Team

Natasha Vikalo

**C-** Holborn Drive

Kitchener, Ontario

N2A-0A4

226-***-****

ad5omz@r.postjobfree.com

SPECIAL SKILLS

Working knowledge skills of computer languages (Basic and Visual Basic)

Advanced typing skills (45wpm), MS Office

Multilingual (English and Serbian)

Friendly, Punctual, Outgoing, Ability to work individually and as a team

Strong work ethic, Diligent, Focused

Experience

A to Z Cleaning Service/Kitchener Feb. 2019 – Present

Training new workers, Collecting cheques

Delegate work to staff, setting priorities and goals

Resolve customer complaints/answer customer questions

Review daily schedules to plan out cleaning routines and gather needed supplies

Check inventory for required supplies and make list for needed cleaning products

Complete routine maintenance checks, notifying management of needed repairs

Collected trash from floors within hallways, bathroom and work areas

Responded to emergency cleaning requests to meet client expectations

Money Mart/Bank Teller/Collection Calls/Mississauga Feb. 2009- Sep. 20015

Handled all monetary transactions, including cheques, deposits, transfers and withdrawals

Sending money through WU

Making collection calls

Maintained professionalism and performed customer service activities

AMG Logistics/Receptionist/Mississauga June 2002- Sep. 2004

Answering phone calls, dealing with orders and putting them into the system

Sending Bill payments and Region copies to St. Louis

Sending and faxing documents to the associates

Scanning vouchers, putting them into the bins

Dealing with return orders, putting them into the system

Sending some orders through the Purolator/Meyers

Education: Completed Grade 12/ Cameron Heights Collegiate Institute / Sept. 1998 – June 2001

Contact this candidate