Supply Chain Customer Service

CONTACT

Address : Peachtree City, GA *****

Phone : 954-***-****

Email : ad5ocb@r.postjobfree.com

WWW : Bold Profile

WWW : https://www.facebook.com/ekian

es1/

WWW : linkedin.com/in/eduardokianes

CERTIFICATES/SKILLS

• CISCO CCTRW and CCTDC certified.

Ciena Engineer Dispatch Service

Trainer (Deployment (IMAC),

Engineering Data Service (EDS) and

Software Defined Network) certified.

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• CSS and HTML trained.

Cybersecurity/AWS trained (ISO

27001)

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ServiceNow, CTIA, A+ and Microsoft,

MSCE trained.

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Web programming, design,

development, and hosting certified.

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• ArcGIS trained.

• Agile trained.

• Data Analytics certified.

Product, Quality & Operation

Management certified.

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Supply Chain, Customer Service

Problem Solving & Troubleshooting

certified.

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• Generative AI trained.

Corporate Finance Environmental

Social and Governance trained.

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Trained on electronics and

engineering manufacturing and test

equipment

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Fully bilingual. Spanish and English

speaker certified.

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Proficient with multiple computer

systems, languages, concepts, and

technologies including Windows

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PROFESSIONAL SUMMARY

Well-qualified, reliable technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

EDUCATION

Associate Degree : Computer And Electronic Engineering, 06/2012 ITT Technical Institute - Fort Lauderdale, FL

Bachelors Degree : Business Administration, 06/1997 Universidad Interamericana De Puerto Rico - San Juan, PR

• Summa cum laude graduate

• Dean's List Second Semester 1994, First Semester 1995

• Cum laude graduate

WORK HISTORY

Learning Specialist, 04/2022 to Current

NCR Atleos - Atlanta, GA

Customer Engineer II, 10/2019 to 03/2022

NCR - Fort Lauderdale, FL

Prepared instructional materials for group and one-on-one use to comply with established curriculum on following courses; Territory Manager Academy, ATM New Hire, Scalable Recyclable, GBRU, Wincor, Cisco BootCamp and Ciena.

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Collaborated with teachers and staff members to evaluate program success and alignment with student needs.

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• Assisted in development of individualized learning plans for student success. Maintained inclusive learning environment to enable students to gain maximum benefit from lessons. Class sizes 14 to 25 students.

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Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.

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Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

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Perform work on products and services, specifically POS Equipment on financial institutions (banks and coops), network distribution location (data

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EDUARDO KIANES

(Word, Excel, and others), MAC OS,

Linux, UNIX, Visual Basic, C++, PDF,

Visio, accounting/bookkeeping

software solutions designed (i.e.,

QuickBooks). CRM (i.e., HubSpot).

Highly skilled in personnel

management and performance.

Environmental and Social Governance.

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Learning Management Systems,

Classroom Management, Smartboard,

E-learning development, Mobile

Learning.

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• Multimedia integration.

MILITARY SERVICE

US Army - Captain (veteran)

Several Locations • 01/1993 - 04/2007

• Responsible (as battery commander)

for overseeing, supervise and evaluated

troops (200 soldiers) tactical and

everyday operations.

• Possessed Federal Government

Security Clearance.

• Strategic planning, goal setting,

leadership, training, and mentoring,

responsible for training and safe

keeping of recruits in addition to

keeping track and maintaining inventory

on equipment and ammunitions.

• Self-motivated, with strong sense of

personal responsibility. Skilled at

working independently and

collaboratively in team environment.

LANGUAGES

Spanish

Native or Bilingual

IT Support Consultant, 02/2018 to 10/2019

GlobeAir Cargo - Miami, FL

Director, IT Support Business Development, 04/2016 to 12/2017 NCM Supplies Inc. - Miami, FL

Director, Online Sales and Marketing, 08/2014 to 03/2016 HDRepair/Cableite Corporation - Boca Raton, FL

VP of Sales, 05/2009 to 08/2014

MCR Group, Inc. - Sunrise, FL

and fiber optic); Installations, repairs and replace components (hardware) on equipment such as PCs, workstations and peripherals including software and firmware, printers, front-end POS systems.

Oversee hardware maintenance, installation, network management, multi- vendor maintenance, and software support.

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• Skilled at working independently and collaboratively in team environment.

• Self-motivated, with strong sense of personal responsibility.

• Proven ability to learn quickly and adapt to new situations.

• Worked effectively in fast-paced environments.

Provide, manage, and support IT services for all domestic locations' networks

(CA, FL, NY, IL, DC) 128 plus units.

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Device programming and monitoring, software and hardware installation, NAS server maintenance, remote IT support, internet and local LAN cybersecurity monitoring and support.

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Maintaining and supporting all Cisco devices including Firewall, routers, and switches, in addition of maintaining and supporting all wireless networks and devices.

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Assisted customers in identifying issues and explained solutions to restore service and functionality.

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Developed, managed, and supported company's website, local IT LAN, company cybersecurity and wireless networks plus all social media accounts.

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Developed, redacted, and implemented proper company's terms and conditions for sales and purchasing, also developed and implemented website privacy policy, return/refund/shipping policies.

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Worked closely with organizational leadership and board of directors to guide operational and security strategy.

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Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

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• Designed, developed, and hosted corporation new online store. Complete support of all online sales, monitoring inventory levels and keeping up with security and programming on site.

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Supervised and collaborated in planning, and implementation on sales marketing plans and product development programs on new line of broadband products and programs and services such as DirecTV and Vivint including call center supervision 58 representatives.

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Established departmental performance goals and provided feedback for underperforming areas.

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Worked closely with organizational leadership and board of directors to guide operational strategy.

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Managed and directed all sales departments and representative partners across US, Latin America, and Europe. 42 sales representatives.

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Supervised aspects of sales cycle process: initial prospecting, sales presentations, closing new business and maintaining/growing existing

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OEM Account Manager, 05/2004 to 05/2009

MCR Group, Inc. - Sunrise, FL

LATAM Sales Representative, 05/2000 to 05/2004

MCR Group, Inc. - Hollywood, FL

accounts

Overseeing revenues, recruiting, backfilling, train and supervise companies' sales teams, building sales strategy and sales plan, devising sales tactics, and making sure of creating and selling deals.

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Achieved sales goals and service targets by cultivating and securing new customer relationships.

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Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

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Researched sales opportunities and possible leads to exceed sales goals and increase profits.

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Developed and maintained several OEM accounts for US territories, cross several industries.

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Worked with marketing to create sales programs centered on OEM endorsements, conducts regular business reviews and reporting with major accounts (12 major accounts).

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Completed filings and upheld strict compliance with regulatory agencies and supervisors.

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Identified partnership opportunities and established favorable business connections.

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Directed sales for Central and South America (16 countries) broadband operators and distributors including in companies in Miami.

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Retained excellent client satisfaction ratings through outstanding service delivery.

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Managed customer accounts to secure customer satisfaction and repeat business.

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Contact this candidate