Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MONIQUE CARBAJAL

***** ******** ******, ******, ** 92883 (H) 909-***-**** ad5n2e@r.postjobfree.com Dedicated and focused, person who excels at prioritising, completing multiple tasks simultaneously.Committed to delivering high quality results with little supervision. Energetic, organized, professional.

Customer Service Reliable

Works well with others

Multi task/works well under pressure

Quick Learner

Open Minded

APRIL 2012 - MARCH 2019

Lead Customer Service Representative Triton Management Services Carlsbad, CA Training new employees on Customer service, filing, processing payments,answer phone calls, collecting on past due accounts. Sending out deliqeunt letters to customers. FEBRUARY 2008 - MARCH 2012

Clerk Department of Homeland Security Laguna Niguel, CA Perform updates on various types of applications and petitions under the Immigration and Nationality Payroll, travel, Assist the Administration office with time and attandence.work on Star System inputting time and attandence for the employees of the California Service Center.

Coordinate meetings for our division;worked in large groups.answer emails and phone inquirys.Did travel vouchers for the employees and also worked in Travel Manager. JULY 2007 - DECEMBER 2007

Collection Repesitive Collection Technology Ontario, CA EDUCATION

Collecting on deliqeunt school loans.Customer Service,worked well with others.Accepting payments or payment plans.

Promise to pay log.maintaining high volume of calls.skip tracing accounts. DECEMBER 2004 - JULY 2007

Customer Service Representative/Consumer Collector Nationwide West,Inc. Buena Park, CA

Customer Service, collection on 30,60,90 day deliqeunt Medical accounts.answered multiple phone lines, problem solved, maintained call logs.refer accounts to be skip traced. Exceeded monthly goals each month.

JANUARY 1997 - DECEMBER 2004

Hospital Operator/Centralized Scheduling Rep. Corona Regional Medical Center Corona, CA

Answer multiple phone lines, paging Overhead for Doctor's or Codes. transferring calls to the floor or patient rooms,or Departments.Customer Service, handling the department schedule.

Schedule appointments for Patients, check insurance information, updating patient information ex. mailing address, phone number, place of employment.filing, helping Co workers and or assisting with anything that may arise. 1997

General

Valley View High School, Moreno Valley, CA

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