Relationship Manager Customer Service

Edward Mwenda

Banking Relationship Manager

Contacts

Tel: +254-***-******

Email:

ad5m25@r.postjobfree.com

Nairobi, Kenya

Skills

Interpersonal skills

Decision making

Customer service skills.

Report writing

Excellent communication

Problem solving skills

Flexibility

Observation skills.

Attention – to– detail

Hobbies

Reading

Socializing

Travelling

Languages

English

Swahili

Kimeru

Profile statement

A logical, hardworking and results oriented individual who is capable to work under minimum or no supervision and as an individual or with a team of people of the same profession. My objective is to secure a position in your organization that offers a challenging opportunity as I resume full responsibility of sharing my acquired knowledge and experience in management, insurance, marketing, shipping, and banking. Work Experience

Relationship Manager – Premier Banking, Ecobank Kenya Limited 2022- to – date

Deliver on agreed individual targets for deposit growth, revenue, profit before tax, product sales and new client growth targets.

Proactively develop client relationships, anticipate and provide solutions to client needs and give the high priority to client satisfaction with responsibility for meeting or exceeding agreed performance targets and objectives.

Handle client queries of day-to-day nature and assist in resolving clients’ problems within the team.

Track and provide weekly reports on portfolio performance at Relationship Manager level.

Ensure full adherence to operational risk and compliance guidelines like Know Your Customer and anti-money laundering measures.

Constant monitoring of credit portfolio to ensure maximum of 3% nonperforming loans.

Relationship Executive, Standard Chartered Bank Nairobi 2019 – 2022

Driving client engagement in line with coverage model.

Engage premium clients by identifying and meeting needs via cross sell of retail banking products. Primarily focus on increasing penetration of wealth and insurance along with improving CASA AUM.

Drive needs-based conversations with clients to provide suitable products. Focus on building relationship via consultative selling approach.

Handle client led product requests triggered via ATL/online pull activities.

Help drive digital adoption among clients.

Support onboarding of premium clients and create a pipeline for upgrade to priority segment.

Branch Sales and Service Executive, Standard Chartered Bank Nairobi 2017 – 2019

Manage and service primarily walk in clients, fulfilling transactional requirements.

Education

Bachelor of Arts Degree

(Government and public

Administration as a major while

English and Kiswahili as a minor

course)

Moi University 1990-1995

Kenya certificate of Secondary

Education

Miathene High School 1989

Kenya Certificate of Primary

Education

Kamaroo Primary School 1985

Trainings

Formal Training in sales

& marketing

Computer packages

(Emmanex Computers)

Certificate of proficiency

in assurance (college of

Insurance)

Interests & Activities

Founder member of

Refugee Welfare Club of

Moi University

Participated in Refugee

Assistance Program –

Participated in a walk by

the club to raise funds for

Refugee children

education on 28th

November 1993

Participated in

international and National

Seminars and

symposiums on refugees

and other club services.

Member of the

Association of Political

Scientists University-

(APSOMU)

Moi University Christian

Union official

Founder member of Meru

University Brethren

Evangelistic Team

(MUBET)

Grow and improve customer’s value and profitability by engaging and deepening existing customer relationships.

Address walk-in existing to bank clients’ sales needs, serve clients on initial request and broaden to next best conversation based on existing to bank analytics,

Direct and educate walk-in clients to use self-service channels, and handle service requests via low counters where requested by clients; actively seek services to sales opportunities.

Effective convert service recovery to sales opportunities. Business Development Executive, Standard Chartered Bank Nairobi

(Business Banking) 2014 – 2017

Acquisition of Business Clients approaching the Bank via online Banking, alliance & other channels.

Acquisition of Business Clients from other lead sourcing channels

Actively engaging Business Clients during the first three months to activate and get them transacting, set them up and educate them on remote channel usage before handover.

Personal Financial Consultant, Standard Chartered Bank Nairobi 2010 – 2014

Manage and service primarily walk in clients, fulfilling transactional requirements

Address walk-in existing to bank clients’ sales needs, serve clients on initial request and broaden to next best conversation based on existing to bank analytics

Effective convert service recovery to sales opportunities. Senior Direct Sales Representative, Standard chartered Bank Nairobi 2004 – 2010

Responsible for creation, development, and sustenance of new consumer banking business through systematic out marketing, presentations and seminars.

Planning and carrying of regular out field itineraries and desk- based prospecting and maintaining up to date reports

Obtaining timely and relevant market intelligence and feedback useful for product development, competitor monitoring and customer service improvement.

Sales and Marketing Manager, Span freight shipping Ltd 2001 – 2003

Marketing of west European container (WEC) lines Services - Exports and imports

Office logistics & Documentation

Credit control/Debt collection, Pan African Trucks & equipment (E.A) Ltd 1996 – 2001

Reconciliation of various customers’ accounts & Debt collection

Determination of those qualifying for credit facility

Preparing and sending monthly statements to customers

Sending demand notes for long overdue accounts

Preparation and handing

over files for defiant

customers for legal

redress.

1986 – 1989

Laboratory Captain –

Miathene High School

Treasurer to Miathene

High School Christian

Union

Active member of

Miathene High Scholl

Science Club

Sales Executive, American Life Insurance Co (K) Ltd 1996 – 1999

Marketing of insurance services in both life and general department

Education Public on the protection services offered by the company leading to successful closures –hence insurance coverage

Servicing of existing Policies & Assisting clients with claims

Further education of the insured persons.

Classroom Teacher, Uringu Progressive College and Secondary School 1989 – 1990

Daily Classroom work-taught English, Kiswahili; and Mathematics

Preparation of timetable

Coordination of extracurricular activities

References

Herman Mwashigadi.

Tel: +254-***-******

Nairobi.

Jackson Adagala

Tel: +254-***-******

Nairobi.

Rose Mutiso

Tel: +254-***-******

Nairobi.

Contact this candidate