Call Center Agent
Resume:
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CURRICULUM VITAE
OF
RUFARO CHIBANDA
PERSONAL DETAILS
Name
Rufaro Chibanda
Address
Harare
Mobile
Alternative
ad5k85@r.postjobfree.com
DOB
25 /02/96
Status :Single
Sex: Female
Nationality
Zimbabwean
ID Number
43-186212J48
Summary of Education
Qualifications
Bachelor of Business Studies Honours
Degree in Management 2021
Degree class: 2:1
Institution: University of Zimbabwe
Three A’ Level Passes
(Accounts, Business Management,
Geography and English Communication
skills)
7 ‘O’ Level Passes
(Including Maths, Science and English
Language)
Objective
To utilise professional interaction and ability to stretch my intellectual competences to their limits, influencing the world around me, and globally, leaving it better than I would find it.
Summary
A professional lady with a strong administration background, who is an organized and efficient person, adept at strategically devising and identifying the best implementation solutions to support client needs and deliverables. Rufaro can work under pressure, needs minimum supervision, meet deadlines, and work impeccably across departments and markets. Proficient in Microsoft Office packages and good report writing skills are some of her strengths. Sociability and approachable with excellent interpersonal and client relations skills makes her adapt in any environment.
Current Employment
Company: Spaclink Technologies
Job Title: Marketing Executive
Duties: Development and execution of marketing communications initiatives including product launches, campaigns, social site presence corporate events.
Analysing and investigating price, demand and competition.
Devising and presenting ideas and strategies.
Managing customer relationships.
Managing campaigns on social media.
Supplier and customer visits.
Business to business selling.
Preparing, quotations, purchase orders and Invoices
Liaising and networking with suppliers, customers and partner organisations.
Maintaining and updating customer database.
MAMAS MANNA RESTAURANT
POSITION: Administrator and Operations Person
Manage Suppliers’ accounts (Delivery and Payment dates)
Market products to individuals and firms, promoting client services that meet customers’ needs
Assess customer needs, explore all options and introduce different types of products.
Manage stakeholder’s conflicts and maintain a good work climate.
Manage workforce performance.
Update daily product costing schedule and prepare monthly reports.
Work Experience
06/2021 to 10/2021
CLG FINANCIAL CONSULTANCY
POSITION: Administrator and Operations Person
Writes sales reports, plans itineraries and maintain and update account records.
Build trust relationships, customer loyalty and satisfaction throughout the registration process
Operate in compliance with laws and regulations and adhere to company registration, tax compliance guidelines.
Promoting clients’ products through digital marketing.
Meet with customers to obtain information for company registrations and answer questions about the process Handle customer complaints and take appropriate action to resolve them. 02/2019 to 02/2020
ECONET WIRELESS (Call Centre)
POSITION: Attaché
Handle customer complaints and take appropriate action to resolve them.
Market business products (Telesales)
Schedule interviews and plan the selection process.
File agent’s documents and assess their performance after three months for contract renewal.
Facilitates training programmes.
KEY PERSONAL SKILLS
Excellent record keeping and documentation.
Good analytical skills necessary to evaluate credit requests and determine trends in a given marketplace.
Strong negotiation and time management skills.
Excellent communication skills, both written and verbal and have a good base and capacity for relationship building.
Ability to manage time, priorities workload and able to work under any circumstance with little or no supervision.
Proficient user of Microsoft Office and accounting packages
Social Corporate responsibility events
REFERENCES
REFERENCES
1. Mrs S Kudita, Mamas Manna Restaurant
POSITION: CEO,
CONTACT: 077*******
2. Mr. Gunguwo, CLG FINANCIAL CONSULTANCY
POSITION: Manager,
CONTACT: 077*******
Email: ad5k85@r.postjobfree.com
3. Mrs. R. Vambe, ECONET Granatiside
POSITION: Call Centre Manager,
CONTACT: 077*******
Social Interests
Contact this candidate