Customer Service Representative

San Juan, Sachlyn *****, PR +* Acosta 939-***-**** Feliciano ad5k3o@r.postjobfree.com

WORK HISTORY

Customer Service Representative (Sales and Related) at AppleOne / CFAM 04/2022 - 11/2023 (2 years)

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Account Manager (Sales and Related) at Santander Consumer USA Inc. 11/2016 - 10/2020 (4 years)

Make cold calls to customers and offer doable financial options for delinquent account

Educate customers on program guidelines and additional products Solving skills to find best solution to customer problems Stressed the importance of making timely payment all while ensure company goals are met and exceeded

Handled various levels of customer concerns, providing superior customer service

Handle financial responsibilities within contract agreement Provided detailed information on account inquiries and research Maintain and reduce delinquency on accounts while minimizing losses Managed accounts on 300 outbound calls daily Met and exceeded the goals monthly incentivized goals Consistently reached QA scores goals and daily call goals

EDUCATION

Pulaski High School

Graduated 2010

High School in General Studies

Empire Beauty School-State College

Graduated 2013

Associate Degree in Cosmetology/Cosmetologist

Contact this candidate