Network Administrator/Engineer, Cybersecurity analyst

TIMOTHY KIBON KOECH

P +491********* E ad5jml@r.postjobfree.com A Erfurter Str. 10, 51103 Köln in https://www.linkedin.com

/in/timothykibonkoech

OBJECTIVE

EDUCATION

IT Technical Support Engineer with 5 years of extensive experience in Networking, Troubleshooting, and Cybersecurity.

Proven expertise in Google IT support, CCNA, Cybersecurity and Microsoft 365.

Applying for a position as an IT Support Engineer, and/or Network administrator and Engineer or also cybersecurity analyst to provide support and solutions to complex technical issues and security.

• BACHELOR: ELECTRONICS

ENGINEERING – YONGIN,

SOUTH KOREA

CERTIFICATIONS

• GOOGLE CYBERSECURITY

PROFESSIONAL CERTIFICATE

• GOOGLE DATA ANALYTICS

PROFESSIONAL CERTIFICATE

• GOOGLE IT SUPPORT

PROFESSIONAL CERTIFICATE

• CISCO CYBERSECURITY

ESSENTIALS

• CISCO CERTIFIED NETWORK

ASSOCIATE (CCNA)

TECHNICAL SKILLS

• PROGRAMMING (PYTHON, SQL)

• NETWORKING

• NETWORK DESIGN

• TROUBLESHOOTING

• MICROSOFT 365

• IMPLEMENTING AND

MANAGING DIRECTORY

SERVICES

• MICROSOFT INTUNE

• LINUX-LINE COMMAND

• OS(MAC, WINDOWS, LINUX,

IOS, ANDROID

• NETWORK SECURITY

• TROUBLESHOOTING

• ITIL

• SPLUNK

• SERVICENOW

LANGUAGE SKILLS

• ENGLISH (ADVANCE/NATIVE)

• SWAHILI (NATIVE)

• KOREAN (UPPER INTERMEDIATE)

• GERMAN (BASIC)

EXPERIENCE

Delphi Automotive

Snr IT Technical Support Engineer Apr 2017 – Aug 2018, Yongin, South Korea

• Build, and configure images for over 500 Windows computers. Microsoft Intune on smartphones. Upgrading OS version on PC and laptops.

• Resolved software and hardware issues, including production and R&D applications.

• Provided PC and mobile support to resolve clients issues through web-based ticketing system(ServiceNow)

• Troubleshoot tier 2 and 3 technical issues for over 30 clients per day, diagnose problems, and identify solutions.

• Managed asset inventory and enforced security policies through Active Directory.

• Installed, configured, and supported network equipment, shared printers, and IP phones.

• Provided IT onboarding training to over 200 new employees.

• Provided remote support to Delphi regional offices within the South Korean and Japan.

• Advanced experience with the ServiceNow application by creating, maintaining, and updating repository section of technical documentation. FURENCE

Overseas Technical Support Nov 2015 – Aug 2016, Seoul, South Korea

• Provided technical support for Call Center Management software (CTI, IVR, and Recorder).

• Installed CTI, IVR, and Recorder for clients

• Conducted server migration when needed.

• Collaborated with the Sales Team to provide demos and tests for potential clients.

RSUPPORT

Overseas Technical Support Dec 2012 – Dec 2014, Seoul, South Korea

• Served as a system integrator for Remote Support programs on various devices.

• Managed accounts for Samsung, LG, Alcatel, and DORO.

• Offered pre-sale and after-sales technical assistance.

• Collaborated with R&D and development teams for project implementation.

• Installed and tested solutions on clients' devices and servers.

• Created and maintained manuals and troubleshooting documents for RSUPPORT products.

• Managed customer support for the Mobizen app(streaming app) and liteCam software(screen recording software).

PROJECTS

LATIS GLOBAL COMMUNICATIONS

Community manager Sept 2016 – Feb 2017, Seoul, South Korea

• Engaged with gamers through events, posts, and forum activities.

• Gathered gamers feedback and provided cultural guidance to the localization team.

Lotte Confectionery

Market Research August 2016, Seoul, South Korea

• Conducted confectionery market research, with a focus on the East African market.

• Organized focus group interviews on what product might sell well for the East African market.

• Contacted potential distributors within East African market. IDTECK

Overseas Technical Sales Jan 2015 – Jun 2015, Seoul, South Korea

• Analyzed customer needs and recommended suitable products.

• Conducted market research on access control products and industry trends.

• Developed sales strategies for different regions.

• Established and maintained sales relationships with potential buyers. PRIME CORPORATION

Cathodic Protection Technician Jun 2012 – Nov 2012, Seoul, South Korea

• Prepare technical reports, drawings, and specifications

• Evaluate, design, and oversee the installation of cathodic protection systems for various clients

• Prepare and submit project estimates and bids.

INTERESTS

Self-improvement • Reading • Art &

Craft • Sports • Fitness •

DIY(Arduino & Raspberry) •

Travelling • Reading IT magazines •

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