Customer Service Support Representative
Resume:
I'm looking for full-time work.
OBJECTIVE
I am seeking a full-time, customer focused position in a customer service environment where I can contribute the skills I have acquired through my previous work experience. I would love the opportunity to apply and develop my skills by involving myself with the industry and I believe the learning on a day-to-day basis, along with the experience I have acquired by doing volunteering and working in New Zealand will help me to move forward. PERSONAL STATEMENT
WORK HISTORY
Ministry of Social Developement
Auckland, Newzealand
Oct 2023 - Present
Ministry of Social Developement
hamilton, Newzealand
Jan 2023 - Oct 2023
MD JAKARIA
3/72,swanson road, henderson, auckland, Newzealand
ad5j9g@r.postjobfree.com
Employment Services Representative
The Employment Support Representative matches Work and Income clients to vacancies provided by employers. This may vary from engaging directly with employers, through to managing referrals from work brokers.
The matching process involves screening, recruiting, and short listing candidates with the aim of successfully placing our clients into employment.
The role also involves maintaining regular engagement with employers to keep them updated throughout the matching process, and potentially providing additional support such as subsidy administration and Immigration New Zealand skills-match reports. Vacancy management Relationship management and liaison with employers and work brokers regarding vacancies/clients. Identification and maintenance of client talent groups. Entering, updating, utilising and analysing information within MSD client and employment systems Proactively engaging with clients by conducting multiple job searches and providing advice on CV and interview preparation.
Administrative requirements of clients moving into work including subsidy negotiations. Reviewing occupation and skill level details of vacancies against published criteria to verify with Immigration New Zealand. Location
Customer Service Representative
Maintains up to date knowledge of MSD’s products and services, local labour markets, contracted providers and wider social services to ensure they can provide all the assistance available for clients Provides accurate advice and assistance to resolve the client's immediate needs Provide all the help available within MSD operational policy to ensure clients receive appropriate financial assistance for their needs
Makes good decisions, taking into account each client’s situation and the potential impacts of decisions made, to ensure the client/client and their family are supported Maintain complete, concise and up-to-date client record information . Ensures client information is stored securely and only disclosed to those with appropriate authority, to protect client privacy at all times. Understand and implement your Health, Safety and Security
(HSS) accountabilities as outlined by HSS
Ensure you understand, follow and implement all Health, Safety and Security and wellbeing policies and procedures responding to requests for information Md Jakaria 022******* ad5j9g@r.postjobfree.com Page 1 of 3 Nandos
bayfair, Newzealand
Jan 2021 - Jan 2023
Nandos
Henderson, Newzealand
Mar 2019 - Jan 2021
Nandos
New market, Newzealand
Jun 2017 - Mar 2019
Acetech electrical
Auckland, New
Nov 2016 - Jun 2017
QUALIFICATIONS
Aspire2 international
Auckland, Newzealand
2016 - 2017
Aspire2 international
Auckland, Newzealand
2017
Restaurant manager
Provide Leadership always! Lead from the front and set examples in behaviors and work ethics which embody the company values of Pride, Passion, Courage, Integrity and Family. Act as a brand ambassador for Nandos.
Give regular feedback to all Nandocas on performance through ad hoc one on ones, scheduled appraisals, Counseling and where required formal performance meetings. • Manage employee performance in line with all company procedures.
Ensure compliance with and integrity of all employment conditions including IAE’s, leave management, payroll documents, terminations, resignations, Rostering by following minimum week in advance, availability, Minimum guaranteed hours and Visa Condition Ensure all employees are inducted and trained in accordance with the Company Safety Policy to ensure a safe and secure environment for all staff, customers, visitors and contractors Implement fortnightly/Weekly Rosters which are in line with company guidelines, Restaurant SPMH, Labour targets and Nandocas Individual Employment Agreement conditions. manage restaurant expenses to budget without compromising restaurant standards .Control Ordering of Stock and oversee the receiving and storage of all stock in line with company policies and procedures, ensuring minimal wastage .
Implement marketing initiatives and promotions in accordance with provided guidelines, Assist the Marketing department with the Local Restaurant marketing where required • Ensure compliance with local food legislation and the Food Control Plan. Assistant manager
The Assistant Manager in our restaurants is a Leadership role and you are expected to lead the pack in all that you do and be a role model at your restaurant and amongst your teammates. You lead by example and strive to consistently meet customer expectations during your shifts by delivering outstanding product and fantastic service in a clean restaurant. You will maintain operational standards during this eg the food control plan. Run your restaurant from the front back ensuring full attention to the customers experience Engage your customers often building relationships through conversation Promoting teamwork to enable your team to achieve your Restaurant’s goal
Ensuring staff are customer-oriented, friendly, courteous and responsive to customer needs; Ensure that you give recognition and genuine appreciation to your staff during your shifts Control Labour and Gross Profit through effective management. Assisting with training of staff as directed by the Manager. Use the opening and closing checklists, action plans, shift plans, cleaning rosters, current hazards, temperature log sheets, cook logs and all other operational policy and procedures daily. Shift Supervisor
Manage shift rosters and ensure full coverage Front and back of house functions including opening and closing procedure
Coordinating with the head office as necessary Distributes the duties to all other nandocas Make and Execute a shift plan
Volunteer Assistant Electrician
Assisting the registered electrician to carry out a variety of tasks. These include: general wiring, light installation and ventilation ducting.
General wiring – both the installation of new household electrical wiring, and renovating existing panel
Light installation – installing a variety of lights Newzealand Diploma in Engineering
Electrical (power)
Diploama- level 7
Electrical Engineering
Md Jakaria 022******* ad5j9g@r.postjobfree.com Page 2 of 3 watching netflix, playing cricket,badminton
INTERESTS
Marise Thomas
service delivery manager - Ministry of social Developement
ad5j9g@r.postjobfree.com
Eashen Arafath Rashed
Restaurant manager - cafe on the strand
ad5j9g@r.postjobfree.com
REFEREES
● Communication: Able to communicate clearly and effectively with a wide range of people ● Customer service: Experience putting the customer first at all times, developing quick rapport with clients and colleagues.
● Presentation: Strong presentation and demonstrating skills. Confident, articulate and with excellent public speaking abilities. ● Technical: Experience working under the supervision of a registered electrician, completing tasks .
● Computer skills: Knowledge of the Microsoft Suite (Word, Excel and PowerPoint), and sound computer literacy. ● Bilingual: Fluent in English and Bangla (Bengali), and some understanding of Hindi. ● Teamwork: Able to work as part of the team
TECHNICAL SKILLS
Md Jakaria 022******* ad5j9g@r.postjobfree.com Page 3 of 3
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