Project Manager Business Analyst
Resume:
Ana Isabel Chacon Duarte
Bogotá, Colombia
ad5ima@r.postjobfree.com
1
PROFESSIONAL SUMMARY
Organized and dedicated Industrial Engineer, project management specialist, with 15+ years of experience in Information Technologies Project Management and Business Analyst for the Financial sector. Enthusiastic for technology, I am excited to direct projects according to best practices, and to meet all project timeline goals and budgetary requirements, always innovating and adding value to business. Oriented to change to do things better and better.
WORK EXPERIENCE
Stefanini Group – Bogota, Colombia September 2021 – to Present Project Manager / Business Analyst for Citibank
• Analyze business processes and identify business needs, based on improvements or new developments of information systems.
• Define business requirements and user stories, prepare project documentation, explain specifications to the development team. Manage the backlog according to business priorities, business acceptance testing, signoff, releases, and production validation testing, according to due dates.
• Monitor progress, manage risks, and regularly report to IT management and stakeholders.
• Plan and coordinate project development, tracking and reporting on deliverables across multiple projects, such as enhancements, maintenance and change requests. Legopstech January 2021 – June 2021
Process Consultant
• Successfully designed and implemented new operations process according to ITIL, defined the security information policy, BCP, and DRP, and defined the SLA for the operation.
• Trained end user on new business process and helped them to adop digital transformation processes. Itelca – Bogota, Colombia December 2019 – December 2020 Project Manager for Bogota District Security Secretary
• Successfully managed the project to update the technological infrastructure for the attention of emergency calls in Bogotá.
• Managed $ 8 million budget project and achieved the project goals according to mandatory terms.
• Managed the installation of the data centers and all the technological infrastructure required for the new emergency service line in Bogotá within the defined deadlines and budget. Talento Sólido – Bogota, Colombia November 2017 – October 2019 Project Manager for Ministry of Information and Communication Technologies
• Successfully managed 40 employees to attend the volume of operations generated by +1200 users.
• Managed the virtualization project of the technological infrastructure with a budget of $3 million.
• Reviewed constantly the feedback customer to improve the service and accomplish the SLA, obtaining 1 more year of contract and increasing billing by 20%. Cafesalud – Bogota, Colombia February 2017 – September 2017 IT Project Coordinator
• Defined and implemented the processes of change, incident, and issues management according to ITIL V3.
• Set the needs of process optimization through IT solutions with the clients. Ana Isabel Chacon Duarte
Bogotá, Colombia
ad5ima@r.postjobfree.com
2
Grupo HDI – Bogota, Colombia August 2016 – February 2017 Project Manager for Banco Agrario de Colombia
• Managed the project of test automation for the payment solutions software.
• Successfully managed the triple restriction of project. Indra Sistemas – Bogota, Colombia November 2014 – March 2016 QA Project Manager for Banco de la República
• Managed $ 2 million budget projects of software quality assurance for the mission- critical business processes software.
• Increased the customer satisfaction rate by 35% by improvement the customer service and delivering certified software in time required.
• Identified opportunities and incorporated more services into the contract thanks to the relationship with the client, which represented an increase in annual billing of 15%. Quality Vision Technologies, S.A. – Bogota, Colombia November 2012 – October 2014 QA Project Manager for Banco de la República
• Managed $ 1 million budget projects of software quality assurance for the part of mission- critical business processes software.
• Helped the end users to improve their processes using available technological tools that they did not know how to use.
• Built an excellent relationship with the client by getting involved and helping them to improve their processes and optimize resources.
Banesco, Banco Universal – Caracas, Venezuela December 1998 - February 2011 Business Analyst
• Successfully managed the project for the implementation of the new payment software in the bank, according to timeline goals and budget defined.
• I identified new initiatives for process optimization with technological solutions aligned to the bank's strategic plan, which were approved as projects to reduce operating costs by 33% per year.
• Applied reengineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
SKILLS
• Project Management Professional
• Scrum Master
• Product Owner
• Ms Project, Ms Office
• Spanish and English fluency
• Business Analysis
• Agile
• Jira
EDUCATION
Post Graduated Studies in Project Management - European University of the Atlantic Industrial Engineer - Universidad del Tachira, Venezuela
Contact this candidate