Customer Care Service
Resume:
Morwe Segopolo
Profile
A passionate professional with a strong drive for results, detail-oriented and Innovative with sound educational background coupled with strong accounting, customer care skills, sound Technology events and project management exposure.
My aim is to grow myself in line with my career aspirations while contributing to the overall mandate of the organisation that I will have the opportunity to serve within.
Employment History
PPADB CONSULTANT (Self Employed), Springbrooks (Pty) 2016 — PRESENT ( 7YEARS)
Role Responsibilities:
● Overseeing and partaking in a consultancy firm that focuses in cordially registering citizen owned companies with the public procurement and asset disposal board.
● Services include handling clients' Supplies, Services, and construction to attain certification codes which in turn grants them an opportunity to tender for various jobs advertised by the Botswana government. Customer Service Floor Supervisor, Alternate Universe 6D Theatre SEPTEMBER 2011 — OCTOBER 2016 ( 5 YEARS)
Role Responsibilities:
● Opening and closing the building in accordance with the Centre’s procedures, and ensuring the space is run in compliance with the fire and safety regulations.
● Controlling daily operations
● Ensuring health and safety of staff and customers is never compromised.
● Managing the shift and floor staff service - providing direction, feedback and delegating tasks, communicating relevant information to staff and reporting back information to the manager as appropriate
● Taking responsibility for activities and machinery on my shift and ensuring that maintenance records are accurate and honest.
● Maintained and cared for projection, sound and other audio visual equipment to ensure that it is operating to its optimum technical capacity.
● Took part in flighting vacancies in the National newspapers and played a role in the recruitment process
● Event management, marketing & public awareness.
● Customer Service
● Customer Management & Retention
● Maintaining the logbook and depositing the company’s proceeds into the relevant accounts.
● Ensuring cleanliness of all work areas and
Details
P.O. Box 391, Gaborone
+267-******** / 74649944
ad5h51@r.postjobfree.com
NATIONALITY
Motswana - ID # 418 910 218
DATE OF BIRTH
11/08/1984
Skills
Critical Thinking
Communication Skills
Presentation Skills
Commercial Acumen
Creative Problem Solving
Flexibility and Adaptability
Administrative Skills
Customer Relations
● Communication and socialisation of medical aid policies are conveyed to staff.
● Train of employees on customer care
Monthly reporting and capturing employees’ Key Performance Indicators
(KPI`S) to cultivate for smooth running of the company to reach the required targets.
● Client education/Demonstration e.g. designing demonstration packs such as (sales materials, brochures, back up materials) and overall demonstration program services, processes and channels. Communications & Events Lead, Botswana National Museum and Monuments - Radio Unit
Role Responsibilities:
The division I was part of was primarily tasked with producing the museums radio program Motswedi wa Ditso, which airs on Radio Botswana2 FM recording and reflecting on the museums role, mandate and interaction with the public recording Botswana’s intangible heritage and availing it to the public amongst its other varied missions. My duties being -
● Assisting to build a digital recording studio of the radio unit
● Procuring equipment to change the studio from analogue to digital.
● Fundraising through Alliance Françoise for the Rre Rra Tsie Setlhako’s
(Folk music Singer) honorary launch and drafted proposals to the Chinese embassy for donations for the aforementioned launch Notable Achievements:
Made arrangements with the support of the British embassy for Princess Anne from the United Kingdom to come to Botswana to honour and lay a wreath of flowers for Batswana soldiers who participated in World War II. Office Administrator, Segopolo and Company Legal Practitioners FEBRUARY 2004 — AUGUST 2008
Role Responsibilities:
● Book keeping,
● Accounting
● Filing legal cases
● Drafting resolutions
● Front desk operations and assisting the human resource manager. Education
Certificate in Project Management, University of Botswana Certificate in Project Management Monitoring and Evaluation, University of Botswana
Associate Degree Sound Technology - Multimedia, Limkokwing University of Creative Technology
2008 — 2011
Diploma in Accounting and Business Studies, University of Botswana 2006 — 2009 ( PART TIME)
Extra-Curricular Activities
Playing Badminton
Travelling and collecting puzzles
References
Mr Ndlovu from Black Diamond Resources (Pty) Ltd T/A Alternate Universe
ad5h51@r.postjobfree.com · +447********* (UK) Mr Modukanele (Curator from National Museum, Monuments and Art Gallery
Mr Gideon Shumba (Program Leader) from Limkokwing University ad5h51@r.postjobfree.com · 002*********
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