Security Officer Guard
Resume:
Jofrey
Vicent
Msema
Motivated employee with excellent
time management skills. True
problem – solver remains calm under
pressure to meet departure schedules.
Trained in flight line operations and
safety through more than 8 years of
aviation experience.
WORK HISTORY
Kelvin Classic Wear-Sales Supervisor
Dar Es Salaam, Tanzania. 01/2014- 11/2014
Boosted sales by implementing
effective training programs for new
and existing employees.
Increased customer satisfaction by
addressing and resolving client
concern efficiently.
Enhanced team productivity by
creating a supportive work
environment and providing ongoing
feedback.
Achieved sales targets consistently
through regular monitoring of team
performance and adjusting strategies
accordingly.
Night support – Security Officer
Dar Es Salaam, Tanzania. 12/2014 – 08/2015
Improved overall security by
conducting regular patrols and
monitoring surveillance system.
Prevented unauthorized access to
facilities by enforcing strict entry
protocols and verifying identification.
Maintained a safe environment for
employees and visitors through
continuous risk assessment and threat
analysis.
Reduced incident response times by
implementing efficient emergency
procedures and collaborating with local
law enforcement agencies.
Trained new security officers in
company policies, ensuring consistent
knowledge across the team and
adherence to established procedures.
Swissport – aircraft cabin cleaner
Dar Es Salaam, Tanzania. 09/2015 – 10/2017
Enhanced cabin cleanliness by
thoroughly vaccuming, dusting, and
sanitizing all surfaces.
Maintained a safe and hygienic
environment for passengers by
diligently of disinfecting high touch
areas.
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Dar Es Salaam, Tanzania
Tanzanian
Single
EDUCATION
Kumbukumbu Primary School
Kinondoni, Dar Es Salaam, Tanzania
Jan 2001- Oct 2007
Primary School Certificate: Primary
Education
Benjamin William Mkapa Secondary
school
Ilala, Dar Es Salaam, Tanzania
Jan 2008- Oct 2011
Secondary school Certificate:
Secondary Education
Reduced risk if illness transmission
with proper disposal of waste
Swissport – Airport Ramp Agent
Dar Es Salaam, Tanzania: 11/2017 – 10/2020
Enhanced airport safety by conduction
through inspections of aircraft and
equipment prior to loading and
unloading.
Streamlined ramp operations by
coordinating efficiently with ground
crew, pilots, and air traffic processes.
Reduced flight delays by consistently
maintaining punctual baggage handling
and cargo loading processes.
Ensured proper weight distribution in
aircraft by diligently following load
plans and adjusting as necessary.
Maintained clean and organized ramp
areas for efficient workflow and
improved safety conditions.
Facilitated on-time departures with
quick and efficient turnaround times
for incoming flights.
Collaborated effectively with team
members to manage high pressure
situations during peak travel period.
Minimized damage to luggage and
cargo by adhering to proper handling
procedures at all times.
Improved communication between
ramp agents and other airport
personnel through the use of radio
equipment, hand signals, and other
forms of communication.
Dubai National Air Travel Agency
(dnata)Zanzibar Station – Ramp Agent Level
3
Zanzibar. 03/2022- 02/2024
Enhanced operational efficiency by
conducting through pre-flight checks
on aircraft for safe takeoffs and
landings.
Streamlined baggage loading process,
ensuring timely departure of flights and
minimal delays.
Assisted in reducing turnaround times
LANGUAGE
ENGLISH AND SWAHILI
by efficiently managing the unloading
and loading of cargo and luggage.
Contributed to a safer work
environment by strictly following safety
protocols during ramp operations.
Reduced damage claims by carefully
handling sensitive cargo, adhering to
proper lifting techniques and
equipment use.
Maintained clean ramps, preventing trip
hazards or debris from interfering with
aircraft movements or personnel safety.
Consistently maintained professional
appearance and demeanor in
accordance with company policies and
standards.
Participated in ongoing training
sessions to stay updated on industry
regulations, best practices, and new
technologies in ramp services.
Efficiently operated ground service
equipment, such as tugs and belt
loaders, to facilitate smooth handling of
baggage and cargo.
Safely operated various types of
equipment such as conveyor belts,
push-back tractors and tugs.
Coordinated with ramp agents to verify
baggage was placed on correct outgoing
flight.
Connected electrical power unit and
hoses to aircraft.
Coordinated ground crew activities to
complete objectives on schedule.
Transferred luggage from aircraft to
collection areas safely using Towel
Tractor.
Reported equipment main functions to
supervisor for immediate repair
attention to avoid creating flight
departure delays.
Maintained clean, orderly work
environment free of hazards.
Dubai National Air Travel Agency (dnata)
Zanzibar Station – Baggage Team Leader
(Baggage Services)
Zanzibr 02/2024- current
Ensures that baggage handling
operations follow the Standard
Operating Procedures (SOPs) and are
able to meet established standards.
Resolves issues on operations during
baggage handling and ensures baggage
are dispatched timely.
Ensures that manuals, process
description and procedure are update
and are in line with international and
national regulations and companies
policies. Provide relevant stakeholders
staff with supervision, guidance and
support in live operation to ensure safe,
efficient and smooth baggage handling
operation in the assigned area from
customer experience, OTP, and
equipment, system & facilities
availability and reliability perspectives.
Ensure timely dispatch of baggage to
meet established handling standards.
Allocate equipment and build up as per
the customer airlines baggage
requirements in accordance with
instruction from Load Control, SOP and
published customer airline procedure.
Efficiently deliver customer airlines
baggage for departure flights adhering
to safety, security and on time as per
agreed Service Level Agreement (SLA).
Communicated effectively about load
plan and required number of ULD for
flights with Load Control /CLC and
update if any shortfall or excess units
or changes are in plan.
Ensure Airline SOPs are followed for
baggage handling for both arrival and
departure activities to achieve KPIs and
avoid delays and mishandlings.
Report any discrepancy to duty
manager immediately for proper
escalation and action to avoid its
reoccurrence in future.
Complete the baggage checklist with all
relevant details for every departure
flight to ensure that all required SOPs
of handling departure flights are
complete which will in turn help to
avoid any possible discrepancies or
errors.
Coordinate with OCC to clear EBS bags
on time, MUF opening times and any
changes in belt allocation or flight open
timings.
Responsible for overall transfer in feed
to make sure inbound baggage are
offloaded according to the precision
time schedule.
Safety
Ensure a safe and secure build up and
transfer of the specified baggage from
the various baggage facilities to the
aircraft side where by the service levels
are maintained as per the SLA/SOP.
Responsible for the health and safety
duty of care at the workplace.
Ensure to the report any hazards,
injuries, ill-health or near miss to your
supervisor or employer.
Cooperate with your employer when
they require something to be done for
health and safety at the workplace.
Contact this candidate