Customer Service Data Entry

Jason Peden

***- ***-**** ad5gbw@r.postjobfree.com Kalamazoo, MI 49048

PROFESSIONAL SUMMARY

Highly skilled professional with an extensive background in assessing damages sustained to automobiles. Adept in identifying repair costs, verifying coverage and establishing accuracy of claims. Excellent customer service skills and proficient in evaluating automotive issues and providing comprehensive reports. SKILLS

Writing Counseling Interviewing Customer Service MS Word Outlook Internet Data Entry Faxing Copying Phones Medical Terminology

EXPERIENCE

AUTO CLAIMS ADJUSTER

Sedgwick Insurance, April 2023-Present

Manages mid-level and higher-level auto commercial and personal lines claims by gathering information to determine exposure; assigns reserve values to claims, making claims payments as necessary, and settling claims up to designated authority level

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• Assesses liability and resolves claims within evaluation Approves and processes assigned claims, determines benefits due, and manages action plan pursuant to the claim or client contract

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• Manages subrogation of claims and negotiates settlements

• Communicates claim action with claimant and client

• Ensures claim files are properly documented and claims coding is correct

• Maintains professional client relationships.

APD (AUTO PHYSICAL DAMAGE) CLAIMS REPRESENTATIVE, Hastings Hastings Mutual Insurance Company, May 2021-March 2023

• Determine coverage

• Determine liability

• Interview customers, claimants, and witnesses

• Review Police Reports, scene photos, damage photos, and damage estimates

• Partner with appraisers/estimators to manage vehicle repairs

• Negotiate with customers and other insurance carriers to resolve claims

• Make payments to insureds, claimants, and other insurance carriers. SERVICE ADVOCATE, Caledonia

Farmers Insurance Group, April 2015-April 2021

In-bound and out-bound call center focusing on billing questions for Farmers specialty products, in particular the Foremost brand of insurance for property and casualty

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• Analyze, clarify and resolve basic policy and account related questions from internal and external customers

• Reviews problems and communicates with appropriate personnel to obtain information when necessary

• Responds to customer inquiries through appropriate mediums. CUSTODIAN, Spring Lake

Reliant Professional Cleaning, April 2014-December 2014

• Clean buildings by emptying trash, sweeping, and cleaning surfaces and restrooms

• Mix various cleaning agents.

SOCIAL SERVICES MANAGER, Saint Johns

Hazel I. Findlay Country Manor, September 2010-March 2013

• Create care plans for residents based on their mood and mental status Oversee the monitoring of mood and behaviors by administering quarterly and as-needed mental status and mood assessments

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• Locating and obtaining resources in the community that may be beneficial to residents Discharge planning for short-term residents, including making referrals for home care and ordering necessary equipment.

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GROCERY CLERK/CASHIER, Kalamazoo

Meijer, Inc., May 2000-September 2010

• Stock inventory in efficient manner

• Assist customers with locating items and any other questions regarding merchandise and services

• Manage cash register operations for sales transactions. EDUCATION

BACHELOR OF SOCIAL WORK, Kalamazoo, MI

Western Michigan University, January 2006

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