Medical Records Client Service

NUR HAYAT KHATUN BINTE MOHAMED IBRAHIM

Address: Block 21 Eunos Crescent #05-2977 (s400021)

DOB: 16 October 1995

Mobile: +65 89226148

Email: ad5g08@r.postjobfree.com

Providing my ability to handle high level stress, fast-paced situations and effective problem-solving skills. To obtain a position as a client service associate in a professional setting. Hoping to bring my extensive experience working with various medical and software tools to a growing and developing practice which will help me enhance my career progression.

Clinical/Administrative Skills

• Payment collection (using POS terminal) and invoicing.

• Organizing patient appointments and sending reminder and follow-up e-mails

• Submission of insurance claims and assisting patients in their claims coverages.

• Attending to walk in enquiries, clinic phone calls, e-mails, and enquiries in a timely and professional manner.

• Strong interpersonal skills to interact with patients, colleagues, and visitors in a friendly and professional manner.

• Managing appointments, medical records, and other administrative tasks efficiently.

• Using of various software applications, medical devices, and other tools to perform your duties, so you should be comfortable with technology.

• Able to prioritize tasks, manage your time effectively, and meet deadlines.

• Detail-oriented to accurately record patient information and ensure that all medical records are up-to-date and accurate.

• Managing multiple tasks at once.

• Able to show empathy towards patients and make them feel comfortable during their visit to the clinic.

• Maintaining patient confidentiality and ensure that all medical records are secure and private.

• Able to work effectively as part of a team, collaborating with doctors, nurses, and other healthcare professionals to provide the best care possible for patients.

• Preparing Nebulizers, administering to patients.

• Preparing Vaccinations for Doctors to administer.

• Assisting Doctor in wound dressing.

• Assisting Doctor in Pap Smear.

• Chaperone for male Doctors.

• Preparing patient all lab tests, x ray test and many more. WORK EXPERIENCES

CLINIC ASSISTANT AT ADVANTAGE MEDICAL

• Registration

• Attending to patient calls and queries

• Submitting and assisting with claims submission

• Assisting doctor

• Ordering of stocks and medications

CLINIC ASSISTANT AT PUNGGOL RIPPLES FAMILY CLINIC

• Registration of

patients

• Attending calls and

patients

• E claims for insurance, Chas, and

Medisave.

• Assisting doctor

• Ordering medications and

stocks

• Replying emails and queries

March 2023 – October 2023 (PART TIME)

• Replying emails and all other matters

AUGUST 2022 – MARCH 2023 (PART TIME)

MARCH 2021 – APRIL 2022

CLINIC ASSISTANT AT DR ANITA’S KIDS CLINIC

• Registration of patients

• Billing, using POS terminal, managing

invoices.

• Attending to walk in enquiries.

• Answering calls, queries, and

emails, ad hoc duties.

• Assisting doctor.

• Doing general check-ups for children.

• Preparing vaccinations, nebulizers and all other treatment required for children NOVEMBER 2019 – AUGUST 2020

CLINIC ASSISTANT AT CHIROPRACTIC FIRST

• Clinic tour for new patients (explaining about

Chiropractic)

• Assist Doctor in handling patient flow.

• Manage patient's needs and care within the clinic.

• Managing Patient treatment schedule and appointments

• Educating potential patients on our services and packages Managing clinic administration duties and front desk duties.

• Promoting patient safety by maintaining a clean and hygienic environment. NOVEMBER 2018 – APRIL 2019

CLINIC ASSISTANT AT APICARE PAIN CLINIC / APICARE MEDICAL CLINIC

• Registering new patients, taking down details and insurance for claiming (if they have insurance)

• Assisting doctor whenever required, and preparing medications as needed. Booking labs or diagnostic Centre if needed for further investigations.

• Dispensing medications to

patients.

• Billing patients or insurance.

• Claiming from insurance such as Fullerton, MHC, Aviva my shield, IHP, Great Eastern, and many more.

• Booking of hospital beds, Major OT, or Day Surgery Rooms.

• Filling up financial counselling forms and educating patient.

• Doing discharge for patients, preparing discharge form, invoice breakdown, preparing Medications and getting it to patients for their discharge.

• Creating bill invoices for hospitals for the cases Doctor has done. May 2016 – October 2018

CLINIC ASSISTANT AT MEDILINE WEIMIN

• Registering patients.

• Billing

• Dispensing of

medications.

• Sending out bloods and specimens to labs.

• Replenishment and restocking medications,

tubes.

• Ordering of medications and other stocks.

• Changing of wound dressing. ECG and Nebulizer.

Education

• OCTOBER 2021 – JUNE 2023

• Bachelor’s degree in Guidance and Counselling

Northumbria University (Kaplan Higher Education)

• MARCH 2017 – JUNE 2019

Diploma in Counselling.

Kaplan Higher Education

• JANUARY 2012 – DECEMBER 2013

Nitec in Nursing

ITE Simei

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