Product Operations Analyst

BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, BitGo offers market leading trading, lending, and borrowing services through its prime brokerage services and acts as the custodian for WBTC, the leading global stablecoin for Bitcoin. In 2020, BitGo launched BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes approximately 20% of all global Bitcoin transactions, and supports over 600 coins and tokens. BitGo provides the security and operational backbone for more than 1500 institutional clients in 50 countries, including many regulated entities and the world’s top cryptocurrency exchanges and platforms. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.

We are expanding the Product Operations function and are looking for Product Operations Analysts who can work from 9:30 pm - 6:30 am IST to join our growing team in Bangalore, India.

Responsibilities:

Collaborate closely with client success, technical support and engineering on a daily basis to deliver data, audits and product services directly to clients.

Lead the investigation of client issues, product bugs and data discrepancies to include troubleshooting, documentation and escalation to the team engineering.

Initiate clear and concise communication among teams as well as directly with clients. This via Slack, Telegram, email, Salesforce and video call.

Utilize Web3 wallets, explorers and smart contracts to review, build and check on-chain transactions.

Assist Product Managers in troubleshooting and testing new features.

Learn and support other operational roles when needed, primarily, financial settlement operations.

Tracking tasks as they are worked on by multiple parties across different time zones.

Use Salesforce and internal web-apps to assist in the onboarding process of new clients. This entails spinning up new accounts, users and permissions in conjunction with the Sales, Legal and Billing departments’ pipelines.

Skills & Experience:

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets.

Required:

2+ years of experience in operations/analyst roles at fast pace startup environments

Proficiency with Google Sheets, Excel, and SQL

Problem-solving, especially in the realm of data cleanup and troubleshooting product issues

Ability to prioritize tasks, multi-task, and meet deadlines

Professional client communication (written and verbal)

Preferred Qualifications:

Experience in the blockchain, digital product or financial services industries

Experience with Atlassian tools (Jira, Confluence)

Experience navigating/operating via CLI

General understanding of how blockchains work

Experience with Web3 wallets and protocols

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem-solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

Competitive salary

Hybrid working model

IT equipment support for work

Meal & Commute allowance

Medical Insurance

Attractive Well-being allowance (comprises of medical, wellness and fitness aspects)

Snacks : on-the-house in the Bangalore office

Great/Talented workforce to learn and grow with

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.