Senior IT Technician

We are looking for a Senior IT Technician to help scale our support operations in our dynamic distributed workforce.

Our team manages the entire workplace IT experience for all Spotify employees globally and provides a seamless and productive environment for both office and remote workers.

In this role, you'll have the opportunity to help increase efficiencies, discover and test new solutions to enhance the IT experience at Spotify, and be at the forefront of supporting company-wide IT needs to ensure they are in alignment with our company mission.

What You'll Do

Be responsible for the services and products owned by the Workplace IT using our framework

Manage escalated requests (third level IT Support) and give in person and remote support on hardware and software problems to fellow Spotify employees

Handle maintenance and administration of i.e Google Workspace, JAMF and centralized user management (LDAP)

Develop and continuously improve our support channels

Measure performance and present your findings and suggestions for improvement

Work closely and motivate changes with other teams to make sure alignment remains and develops on a global scale within the IT Support area

Continuously develop the governance of support documentation and guides

Suggest, drive and participate in initiatives and projects

Collaborate with Spotify IT vendors and partners

Assist with tech procurement and financial controls in special cases, and follow up

Drive the IT Support scope in office builds and refreshes

Mentor junior colleagues within Workplace IT

Drive and support the leads with the hiring process of new workplace IT colleagues

Build support training materials and conduct training sessions

Who You Are

5+ years of experience working in the IT Operations/Support environment

You have proven experience in supporting macOS and Windows based systems

You love to give personal, customer focused support to help people solve technical problems

You have in-depth knowledge of client and software deployment

You have an understanding of network topologies and protocols

You have in depth experience of using Terminal

You are fluent in English, in speaking and in writing

You are a curious person and a fast learner and enjoy diving into new technologies

You are an analytical troubleshooter that suggests and implements improvements

You are a great teammate that actively drives collaboration to find solutions to problems

You are self-motivated with the ability to work independently and drive others to do the same

You are dependable, have a sense of urgency and are able to meet multiple deadlines in multiple projects

You have superb communication and customer support skills, maintaining and creating a professional demeanor at all levels of the business

You are willing and eager to learn and to drive and suggest your development

You are flexible and willing to adapt to fast and often occurring changes

Where You'll Be

This role will be based in our Stockholm office

Permanent